Effective Date: 1/1/2022
Lifestyle Essentials is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health record laws. By using our website or services, you agree to the terms outlined below.
1. Collection of Personal and Health Information
We collect personal and health information to provide high-quality allied health services. This information is collected directly from you when you:
- Book appointments online, over the phone, or in person.
- Complete forms at our clinic or on our website.
- Communicate with us via email, phone, or social media.
- Provide information during consultations or treatments.
Types of information we collect:
- Personal information: Name, contact details, date of birth, and payment details.
- Health information: Medical history, treatment notes, referrals, and other relevant health data.
We only collect sensitive health information with your consent, unless required by law.
2. Use and Disclosure of Your Information
Your personal and health information is used to:
- Deliver allied health services, including osteopathy, exercise physiology, and myotherapy.
- Develop personalized treatment plans.
- Communicate with you about appointments, treatments, or health-related updates.
- Comply with legal obligations, such as record-keeping for healthcare providers.
Disclosure of information:
We may disclose your information to:
- Other healthcare providers or specialists with your consent (e.g., referrals).
- Third-party service providers (e.g., cloud-based health record systems) who comply with Australian privacy laws.
- Government agencies if required by law
3. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, or unauthorized access. This includes:
- Secure electronic health record systems with restricted access.
- Encrypted storage and transmission of sensitive data.
- Secure disposal of physical and electronic records when no longer required.
Health records are retained for the legally required minimum period (e.g., seven years for adults and until a minor turns 25 in Victoria).
4. Accessing and Correcting Your Information
You have the right to access and correct your personal and health information. To request access or make corrections:
- Contact us using the details provided below.
- Provide verification of your identity.
We will respond to your request promptly, subject to any legal restrictions.
5. Website Cookies and Analytics
Our website may use cookies and analytics tools to enhance your user experience. Cookies collect non-identifiable data to help us improve website functionality. You can manage your cookie preferences via your browser settings.
6. Marketing Communications
We may send you marketing emails about our services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
7. Complaints and Concerns
If you believe your privacy has been breached, please contact us immediately. We will investigate and resolve your complaint in accordance with our obligations under the Privacy Act.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us:
Lifestyle Essentials
Email: info@lifestyleessentials.com.au
Phone: (03) 9873 2568
Address: 503 Whitehorse Rd, Mitcham, VIC [Insert Full Address]
